Cervus Equipment is a world-leading equipment dealer, powered by iconic brands and unrivaled support. With over 60 dealerships across Canada, New Zealand and Australia, Cervus is a global team with one shared purpose.
Its mission is focused on enabling customer success by providing practical and reliable equipment solutions and support. Customers count on Cervus to keep them moving forward, with remarkable customer service and industry-leading brands; John Deere, Peterbilt, Clark, Sellick, and Doosan.
At Cervus, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer’s success. Join our growing team and build your career with Cervus.
We are looking for a Service Advisor in our Regina Forklift & Materials Handling branch
We’re looking for someone who will:
•Handle incoming phone calls, record, re-route or follow through as necessary.
•Coordinate and dispatch road service technicians for the area and track response times
•Monitor completion to promise date on shop jobs
•Generate repair orders and ensure thorough and accurate labour descriptions from service technicians.
•Distribute repair orders for parts approval
•Coordinate planning maintenance programs
•Book appointments with customers
•Follow up and reschedule if necessary
•Track completion of repairs
•Prepare and type quotes for the service department
•Initiate, coordinate and track warranty expiry date reminder file (repair orders)
•Maintain work station in a clean and orderly manner
•Provide excellent customer service, maintaining customer contact and soliciting feedback; address customer issues promptly with intelligent and efficient resolutions
•Maintain a good working relationship with suppliers and supplier support staff
We’re more interested in your attitude, integrity and passion for excelling. Previous experience in the industrial industry is an asset and preference will be given to candidates with 1 or more years of relevant industry Service Advisor experience. However, we are willing to train the right person.
- A unique culture where people convert their passion into action
- A Strong tradition of growing people from within
- A great benefits and compensation package
- Opportunities for growth within the organization