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Work With Cervus

Field Service Advisor

ARE YOU LOOKING FOR THAT NEXT STEP IN YOUR CAREER? 

Cervus Equipment is a world-leading equipment dealer, powered by iconic brands and unrivaled support. With more than 60 dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It’s our mission to enable our customer’s success by providing practical and reliable equipment solutions and support. Our customers count on Cervus to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere. 

At Cervus Equipment we believe great companies are built by great people - and for them. We strive to design a better way to work with employees to help them maximize productivity and achieve their potential.  It starts right here with people like you.  At Cervus, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success. Our goal is to build a strong team of unique talents and perspectives and we welcome your ideas on how to make us even better.  In your efforts to achieve, learn and grow, we will support you all the way.  If you're motivated by success for yourself and your team, you belong with Cervus Equipment.  Join our growing team and build your career with Cervus. 

Our Ballarat branch is looking for an exceptional individual to join our service department as a Field Service Advisor.  

Key responsibilities of this role will include but not limited to:

  • Schedule field service repairs and monitor progress to maximise productivity and efficiency.
  • Assign repairs to appropriate field service technicians
  • Provide excellent customer service and timely feedback of work in progress.
  • Respond to urgent breakdown requests.
  • Prepare quotations for repairs.
  • Liaise with the Spare Parts Department for the supply of parts for service and repair work.
  • Address and resolve customer disputes, in conjunction with the Service Manager.
  • Prepare and finalise warranty and customer repair orders conjunction with Service Admin
  • Proactively assist other team members in achieving the branch's objectives.
  • Mentor, lead and develop younger staff and apprentices.

Skills and experience we're looking for:

  • Previous experience as a service advisor in a Dealership environment (Agricultural or Automotive).
  • Excellent customer service focus and dedicated work ethic.
  • Ability to work to deadlines in a fast paced environment.
  • Solid communications skills with internal and external customers.
  • Superior time management skills with a high level of attention to detail.
  • Strong computer literacy including Microsoft Suite Applications.
  • Knowledge and understanding of agricultural equipment will be highly regarded.
  • Trade Qualified Agricultural, Light or Heavy Vehicle Mechanic.
  • Current drivers licence.

What’s in it for you? 

  • Competitive salary 
  • Great working environment 
  • Advancement Opportunities within the Organization as we grow 
  • Ongoing Training & Development