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Work With Cervus

Service Advisor

Are you looking for the next step in your career?

Cervus Equipment is a world-leading equipment dealer, powered by iconic brands and unrivaled support. With 64 dealerships across Canada, New Zealand and Australia, Cervus is a global team with one shared purpose.

Its mission is focused on enabling customer success by providing practical and reliable equipment solutions and support. Customers count on Cervus to keep them moving forward, with remarkable customer service and industry-leading brands; John Deere, Peterbilt, Clark, Sellick,and Doosan.

At Cervus, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success. Join our growing team and build your career with Cervus.

Our Calgary, Alberta branch is looking for an exceptional individual to join our service department as a Service Advisor for our Industrial division. The successful candidate should possess excellent customer service and communication skills. Familiarity with working in a fast-paced process focused environment is essential and previous service department experience is preferred.

What does the role look like?

  • Handle incoming phone calls, record, re-route or follow through as necessary.
  • Schedule, coordinate and dispatch service technicians and track response times.
  • Generate repair orders and ensure thorough and accurate labour descriptions from service technicians.
  • Distribute repair orders for parts approval.
  • Coordinate planned maintenance programs and scheduled services.
  • Book appointments with internal/external customers
  • Maintain visibility of all technicians, timelines and scheduled work following up and reschedule if necessary.
  • Track completion of repairs.
  • Prepare quotes for the service department.
  • Initiate, coordinate and track warranty expiry date reminder file (repair orders)
  • Maintain your workstation in a clean and orderly manner.
  • Provide excellent customer service, maintaining customer contact and soliciting feedback, address customer issues promptly with intelligent and efficient resolutions. Escalating to Service Manager when required.
  • Maintain a good working relationship with suppliers and supplier support staff.

What are we looking for?

  • Someone with a strong administrative background, attention to detail and superior customer service skills.
  • Dealership experience would be an asset but not required (knowledge would be a strong asset, automotive would be great too though or other industries)
  • Previous experience as a Service Advisor would be a plus but is not mandatory.
  • Experience in a structured, fast paced environment dealing with multiple customers and competing priorities.
  • Handling documents with a high level of precision is a must.
  • Someone who is a great people person and enjoys working with customers and technicians.

What’s in it for you?

  • A great compensation package!
  • An Employee Stock Purchase Program, matching begins after one year
  • An awesome health, dental and optical benefits package
  • Employee referral bonus
  • The opportunity to join a growing company
    • Opening of a new branch in Nipawin, SK in 2020
    • Acquired Deermart Equipment in Red Deer, AB in 2018
    • Opening of a newly built John Deere dealership in Ponoka, AB in 2015
    • Acquisition of 12 Peterbilt dealerships in Ontario in 2014
  • Working for a world-leading equipment dealer
    • Received the Standard of excellence Platinum Oval Award in 2018 for four of our Peterbilt dealerships, for a fifth consecutive year