Are you looking for the next step in your career?
Cervus Equipment is a world-leading equipment dealer, powered by iconic brands and unrivaled support. With 64 dealerships across Canada, New Zealand and Australia, Cervus is a global team with one shared purpose.
Its mission is focused on enabling customer success by providing practical and reliable equipment solutions and support. Customers count on Cervus to keep them moving forward, with remarkable customer service and industry-leading brands; John Deere, Peterbilt, Clark, Sellick, JLG and Doosan.
At Cervus, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success. Join our growing team and build your career with Cervus.
Our Edmonton, AB branch is looking for an exceptional individual to join our Parts department as a Parts Technician for our Industrial division. The Parts Technician serves external and internal customers by identifying customers’ needs, preparing quotes, establishing parts availability, completing the monetary transactions, recording transactions, picking/delivering parts or placing orders (as required), processing returns, maintaining accurate inventories and inventory records, initiating re-order, verifying incoming shipments, stocking inventory and assisting with merchandising displays. Seeks ways to enhance sales and the customer experience across departments by collaboration with Sales and Service.
What does the role look like?
- Answering all phone and walk in inquiries related to the parts department
- Determining customer, Service Technicians or the sales teams parts needs and creating accurate quotes
- Advising customers on additional parts that may be beneficial to a repair or service
- Using an electronic parts diagram or parts catalog to source parts for customers
- Delivering an exceptional customer service experience
- Assist with preparing and maintaining merchandise displays
- Control showroom inventory to ensure maximum sales
What are we looking for?
- Two or more years of experience in a Parts capacity
- Ex. A Parts Technician, Parts Advisor, Parts Consultant, Back Counter Parts or Parts Person
- 3rd year, 4th year or Journeyman Parts technician
- We welcome candidates from outside the Industrial/Forklift industry
- Experience in the Parts automotive industry or heavy equipment would be good too
- Great computer skills to utilize our electronic parts diagrams and to assist Service Technicians in the field quickly and accurately
- Strong ability to prioritize work and to assist customers promptly
- Experience working in a fast paced industry
What’s in it for you?
- A competitive compensation package!
- An awesome health, dental and optical benefits package
- Opportunities for growth in your career as the Cervus organization expands
- Opening a new branch in Nipawin, SK in 2020
- Acquired Deermart Equipment in Red Deer, AB in 2018
- Opening of a newly built John Deere dealership in Ponoka, AB in 2015
- Acquisition of 12 Peterbilt dealerships in Ontario in 2014
- Working for a world-leading equipment dealer
- Received the Standard of excellence Platinum Oval Award in 2018 for four of our Peterbilt dealerships, for a fifth consecutive year
- Employee referral bonus